Question 1

How do I order from The Town Studio?

Accepted Answer

You can order through:
 • Online order form
 • Website contact form
 • Or by messaging us directly on LINE Official or Instagram/FB DM

Question 2

Can I reserve specific items in advance?

Accepted Answer

If you wish to reserve specific items (such as seasonal gifts or limited editions), please contact us in advance via message or phone. We will assist with the reservation and provide payment details.

Question 3

Do you offer refrigerated delivery? Any limitations?

Accepted Answer

Yes! We provide low-temperature refrigerated shipping across Taiwan’s main island. (Delivery to outlying islands is currently unavailable.)

Question 4

Can I pick up my order in-store?

Accepted Answer

Please send a message to The Town Studio’s official account and let us know your expected arrival time. We will prepare your order in advance to help reduce your waiting time.

Question 5

How should I store the sweets? How long do they keep?

Accepted Answer

All products are shipped chilled. Please refrigerate immediately upon arrival.
 • Yokan / Namagashi (Wagashi): Best within 2 days; consume within 3–5 days.
 • Gift items (dry goods): Longer shelf life; printed on the package.

Question 6

Do you offer custom gift sets?

Accepted Answer

Yes. We provide customized options for weddings, corporate gifting, and seasonal collections. Share your budget and quantity, and we will prepare a quotation for you.

Question 7

Can I place a large order (e.g., for events or corporate use)?

Accepted Answer

Yes! The Town Studio offers B2B services, including bulk orders and long-term collaborations. We can arrange production and delivery based on your schedule. Please contact us in advance to discuss details.

Question 8

Do you offer vegetarian / egg-free / low-sugar options?

Accepted Answer

Most items are vegan-friendly, except our cakes, which are lacto-ovo vegetarian.

Question 9

How can I check the status of my order?

Accepted Answer

You will receive order confirmation and updates on pickup/delivery progress. If you need additional information, feel free to message us— we will respond as soon as possible.

Question 10

What should I do if there is an issue with my order?

Accepted Answer

We’re truly sorry for the inconvenience. If you notice any issue with your order, please send us a photo and let us know within 24 hours. We will review it right away and provide the most suitable solution or replacement. Your experience means a lot to us, and we will do our very best to assist you.

FAQ